TNS can offer both the traditional bureau service or the ability to offshore part of your contact centre.

Bureau Services: If you’ve made the decision to bureau and are looking for a competitive option based on the iCabbi platform then check out the growing number of taxi networks that are looking to bureau with TNS.

Off-shore services: If you wish to retain your contact centre, but want to lower your costs, particularly around cash calls then TNS has a proven solution based in Cape Town, South Africa.

However, if you prefer to keep everything in-house, that’s fine too – you can continue to use iCabbi or any of the other TNS-supported solutions independently of your call answering choices.